Enterprise Solutions
We are an IT Systems Integrator with a passion for delivering quality solutions and outcomes. Backed by a team of experts with outside the box thinking, we deliver customised solutions to meet constantly changing business needs. Our services include Managed Services, Professional Services and Augmented Services.
We specialise in Collaboration, Contact Centre, Enterprise Networking, Security and Web Development.
Collaboration & UC
Providing analysis and design of existing or new IT platforms to aid in the implementation and migration to chosen solutions. This includes enterprise communication tools such as voice, video, instant messaging, voicemail, and real-time communications. We supply hardware and software to meet customer requirements.
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Cisco Unified Communications
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Microsoft Teams Collaboration
Contact Centre Solutions
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Developing omnichannel communications to customers via auto attendants and queuing for voice, email, chat services and social media.
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Using API’s to automate customer interactions for self-service.
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Recording agent calls and screens to ensure quality outcomes.
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Utilise scheduling and forecasting to meet customer demands.
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Report on agent behaviour with Analytics for aid in decision making and increase employee productivity.
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Products include: Cisco Contact Centre, Calabrio Call Recording & Quality Management, Workforce Management, Analytics and Enghouse Contact Centre
Enterprise Infrastructure Solutions
Create or optimise your WAN/LAN/WLAN to increase throughput and redundancy while reducing cost using smart technology available. Smart technology also enables easier and optimised path to on-premises and cloud resources.
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Cisco Enterprise Network & Security
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Palo Alto Network & Security
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Fortinet Network & Security
Web Development
To harness the power of an environment with many different applications or repositories API integration can be used to generate a single pane of glass for staff/customers to ensure the highest productivity.
API Integration using REST, SOAP, JSON & XML
Custom or Modified Gadgets & Widgets
Full Stack Consulting Services
Backed by a team of experienced professionals, our strategic services meet the needs of all types and sizes of clients - from small startups to large firms - and deliver lasting changes with measurable growth. Please get in touch with us today to learn how Full Stack Consulting can help your future success.
Augmented Resources
Need access to a pool of skill resources? Have an immediate? Need to extend your team?
We offer an augmented resource pool of staff that can be used to extend your team for casual, part time or full time and short or long term resourcing. These staff are generally managed by the customer.
