Managed Services
Our managed services are available in three different solutions:
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Break-Fix Support
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Full Managed Service
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24x7 Monitoring
Break Fix Support
We manage incident escalations that your current workforce struggle with the skillset or bandwidth to manage. We can quickly provide troubleshooting and provide solutions to ensure uptime goals are achievied.
Full Managed Service
We manage all incidents and requests that your business encounters. We provide you with the following:
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Incident Management
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Service Request Management
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Service Reporting
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Capacity & Planning Management
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Patching & Vulnerability Management
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Problem Management
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Major Incident Management
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Vendor Escalation Management
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24x7 & 8x5 Monitoring
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Continuous Improvement
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Automation & Standardisation
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Asset Management
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Contract Audit and Management
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Moves, Adds, Changes, Deletion
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DR & Backups
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Field Engineer
24x7 Monitoring
We provide eye on glass monitoring of multiple systems or services. We also provide a monitoring service for incidents and follow a predefined process for escalation.
