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Professional Services

We provide architecture and design services that meet the customer requirements. From there we can implement, migrate and train staff to ensure a smooth hand over to business as usual.

Collaboration & UC

Providing analysis and design of existing or new IT platforms to aid in the implementation and migration to chosen solutions. This includes enterprise communication tools such as voice, video, instant messaging, voicemail, and real-time communications. We  supply hardware and software to meet customer requirements.

  • Cisco Unified Communications

  • Microsoft Teams Collaboration

Video Conference
Call Center

Contact Centre

  • Developing omnichannel communications to customers via auto attendants and queuing for voice, email, chat services and social media.

  • Using API’s to automate customer interactions for self-service.

  • Recording agent calls and screens to ensure quality outcomes.

  • Utilise scheduling and forecasting to meet customer demands.

  • Report on agent behaviour with Analytics for aid in decision making and increase employee productivity.

  • Products include: Cisco Contact Centre, Calabrio Call Recording & Quality Management, Workforce Management, Analytics and Enghouse Contact Centre

Networking, Security & Wireless

Create or optimise your WAN/LAN/WLAN to increase throughput and redundancy while reducing cost using smart technology available. Smart technology also enables easier and optimised path to on-premises and cloud resources.

  • Cisco Enterprise Network & Security

  • Palo Alto Network & Security

  • Fortinet Network & Security

Network Hub and Cable
Programming Console

Web Development

To harness the power of an environment with many different applications or repositories API integration can be used to generate a single pane of glass for staff/customers to ensure the highest productivity.

API Integration using REST, SOAP, JSON & XML 

Custom or Modified Gadgets & Widgets

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